Last updated: 2026-10-21
We currently ship to the United States, the United Arab Emirates and Saudi Arabia. Our products are fulfilled by trusted partner suppliers, so delivery time depends on which warehouse your item ships from. Each product page shows the exact estimate for that item.
Delivery estimates: United States
| Ships from | Products | Estimated delivery | Cost | Tracking |
|---|---|---|---|---|
| Our US warehouse | Question Mark lamp (single and set of 2), Spiral lamp | 3-7 business days | Free | Included |
| Our partner warehouse (overseas) | Every other product: Silicone Touch Mushroom Lamp, Glow Stick Desk Lamp, Glass Filament Lantern Lamp, Cordless Picture & Wall Light, Glow Panel Wall Sconce, Walnut Motion Wall Light and Lever Night Lamp (each product page shows its estimate) | 7-14 business days | Free | Included |
These are estimates, not guarantees, counted from the day you place your order and including processing. If your cart holds items from different warehouses, they may ship separately and arrive on different days.
Delivery estimates: United Arab Emirates and Saudi Arabia
| Country | Estimated delivery | Shipping | Taxes paid on delivery |
|---|---|---|---|
| United Arab Emirates | 9-18 days | Free on every product | UAE import VAT 5%, if the courier charges it |
| Saudi Arabia | 11-20 days | Free on most products; the Lever Night Lamp has a $1.50 shipping fee, shown at checkout before you pay | Saudi VAT 15% plus a SAR 15 customs-declaration fee |
Orders to the UAE and Saudi Arabia ship from our partner warehouse in China by tracked air parcel. The days above are estimates, not guarantees, counted from the day you place your order (calendar days, including 1-3 days to prepare your order). Checkout shows the shipping cost, an arrival window and an estimate of the taxes for your address before you pay. The Question Mark lamp (single and set) and the Spiral lamp are not available for delivery to the UAE or Saudi Arabia; checkout will tell you if your cart contains one.
Processing
Orders are processed in 1-3 business days (Mon-Fri). You will receive a confirmation email when your order is placed and another with tracking when it ships.
Shipping costs
Standard shipping to the United States is free on every order, with no minimum. Shipping to the UAE and Saudi Arabia is free except where checkout shows a shipping line for your country. The total shown at checkout is what you pay us; we never add fees afterwards. The only extra cost you can meet is the import tax described below, which is charged by the destination country, not by us.
Where we ship
The 50 US states and Washington DC, the United Arab Emirates and Saudi Arabia. Checkout only accepts a street address in one of these countries. We do not deliver to PO boxes, military (APO/FPO/DPO) addresses or US territories (such as Puerto Rico or Guam). In the UAE and Saudi Arabia we need a working mobile number for every order, because the courier phones you before delivery. We plan to add more countries later; this page will be updated when we do.
Tracking
Every order is tracked. A tracking number is emailed once your order ships. Tracking may take 2-5 days to update after dispatch. If it has not moved for 7 days, contact us at hello@nooraglow.com.
Customs and import fees
United States: some items ship from overseas warehouses. No surprise fees: if a US import fee is ever charged on delivery, we refund it. Send us the receipt at hello@nooraglow.com and we will refund the fee in full.
UAE and Saudi Arabia (duties and taxes are paid by you, on delivery): these parcels are sent “delivery duty unpaid” (DDU). That means we do not collect or pay import taxes for you; the courier may ask you to pay them when the parcel arrives. In Saudi Arabia this is normally 15% VAT on the value of the goods plus shipping, plus a SAR 15 customs-declaration fee (roughly $4); in the UAE it is 5% import VAT, and small parcels are usually below the customs-duty threshold. Checkout shows an estimate for your order. It is an estimate only: the final amount is set by customs and the courier, and some parcels are not charged at all. These taxes are not part of our price and we cannot refund them, so please accept them before ordering. If you refuse a parcel because of the tax, it is returned to us and we can refund the item only (see our Refund & Return Policy).
Address errors
Please check your address carefully before paying. If you notice a mistake, contact us immediately at hello@nooraglow.com; we can change it only before the order ships. If a parcel is returned because of an incorrect address, re-shipping costs are paid by the customer.
Delays
Holidays and busy seasons (Black Friday/Cyber Monday, end-of-year holidays), weather and carrier problems can cause delays. We will keep you informed and help resolve any problem.
Lost or damaged parcels
See our Refund & Return Policy, or contact us at hello@nooraglow.com.